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A Warm Welcome
A warm welcome to CarJet.co.uk. Back in 1998 when we presented the = world with=20 our concept - a low-cost on-line car rental company - we suffered = cackles of=20 incredulity from the more established quarters of the car hire industry. = Now, 10=20 years on we operate our car hire programme in a staggering 55 countries=20 worldwide on all five continents. When we first started, car companies = and=20 competitors found it amazing that we turned the 'small print' into the = big=20 headlines on our websites. Our customers could see exactly what's=20 included (and what's not) at every one of our 1826 locations.
We have a mission, a crusade if you will, to provide our customers = with the=20 same levels of ethical, responsible and reliable shopping here on-line = as they=20 demand (and get) in their off-line worlds. We allow customers to return = and get=20 a refund on any item prior to departure without penalty and, when your = holiday=20 plans change or on days of massive flight disruption, you'll find us a=20 refreshing difference to the world of cancellation charges, no-show = penalties=20 and booking ammendment fees offered by our competitors. We call our = policy a=20 trust relationship with our customers. In an on-line environment = full of=20 start-ups (and some pretty public shut-downs) it's nice to know that you = can=20 deal with the same people, worldwide.
The secret of our success
Part of our spectacular growth since 1998 has been our permanent = investment=20 in technology. Today, we operate more than 100 websites worldwide, = together with=20 our business and franchise partners, serving over 500,000 customers from = every=20 corner of the globe. A startling 90% of all our bookings are now = processed in a=20 purely electronic environment with no human intervention whatsoever. = Everything=20 from bookings, confirmations, payments - even our bill payment to our = suppliers=20 is automated. We love technology : it gives us the response times that = our=20 customers demand, it allows us to reduce our overheads to a minimum (so = we can=20 be even cheaper for our customers) and it frees our staff from doing = mundance=20 roles and puts them out on the 'front desk' where they can assist our = customers=20 by telephone.
Rather than move our call centres to India, or charge up to a pound a = minute=20 on premium lines (like our competitors), we offer 12 hours of (standard = rate)=20 telephone support in English and Spanish year round. We understand that=20 situations will arise where you'd like to talk to someone briefly and = get your=20 call answered quickly when doing so. We recruit our staff not as = 'sellers' (we=20 don't even pay commission!) but as front-desk staff. People to assist = our=20 people. So if you need to return a car early (and save a few days rental = into=20 the bargain) or cancel, you'll find they're just as enthusiastic about = it as=20 they are about confirming your new booking.
What's really great about an e-commerce environment is just how close = we feel=20 to our customers. Over half of all our business comes from = recommendation and=20 referral between exisiting users of our network on the strength of our=20 reliability and our value for money.
In 10 years, we've seen a lot of internet start-up's come along (and = go) with=20 a bang. The latest fad is 'cross selling' which explains why car hire = suddenly=20 being packaged up with your flight, or pizza. But these businesses are = in the=20 'fulfillment' game : offering unbranded services that can be repackaged=20 electronically to improve the profit of a low-cost flight. Frequently, = you're=20 paying a hefty premium to book your car through your airline and = accepting=20 insurance conditions that are 'all included' until, as you might expect, = something goes wrong.
Please feel free to bookmark our site clicking this link. With = low-cost car=20 hire deals in 55 countries, we're sure be able to offer you a great = low-cost car=20 hire deal real soon.
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